FAQ

There are a few things to consider when choosing an urn. First, think about how and where the urn is used – for below-ground burial, in an above-ground columbarium niche, or kept at home. We also offer scattering tubes to spread ashes at sea or on land. Size is another consideration – most of our urns will hold the cremation ashes of a 200-pound adult. Finally, consider which design, style, or theme best reflects your loved one’s life, beliefs, faith, and interests.

Affirm is a third-party lender for purchases $50 or greater. You pay zero interest in four monthly installments. Affirm is a popular option because there is no minimum credit score or hidden fees. To pay for memorial store items with Affirm, click the Affirm link at checkout.

Urns should generally be kept in a dry, cool place and not exposed to direct sunlight or extreme temperatures. Special cleaning or care instructions may be based on the material the urn is made from, such as ceramic, metal, varnished wood, or porcelain.

Remove cremation jewelry before sleeping, showering, or swimming to ensure the integrity of your loved one’s sealed ashes within your cremation necklace. Follow the manufacturer’s guidelines when caring for the specific material your necklace is made from.

The TSA allows you to bring cremated remains onto the plane in your carry-on or checked luggage for domestic travel. To avoid complications or delays, carry a copy of the death certificate and the Disposition Permit. For overseas flights, check with the destination country’s customs agency for specific regulations.

Each memorial item comes with a funnel and filling stick. You may use a plastic spoon or a funnel to scoop a small amount of ashes at a time. Gently guide the ashes through the neck of the funnel into the urn. Repeat until the urn is full. If you prefer not to transfer the ashes, please email [email protected]. We will refer you to a nearby funeral home or crematory that can assist you.

Filling cremation jewelry is similar to transferring ashes into an urn but on a smaller scale. Follow the instructions included with your jewelry. If you prefer not to transfer the ashes, please email [email protected]. We will refer you to a nearby funeral home or crematory that can assist you.

We do our best to ensure that your order arrives complete and undamaged. If your order is damaged or incomplete, please email us within five days of receipt to [email protected]. We will ask you to take photos of the damaged urn and will replace it at no cost.

Due to the nature of cremation urns and necklaces, we have a no-return, refund, or exchange policy. If you receive a damaged item, we will issue a store credit that you may use on a duplicate or replacement item.

Damaged or defective items are time sensitive issues, therefore a notification is required within 3 business days of receipt of order so that replacement can be processed and claim filed.

You cannot cancel or modify an order after it is processed. Occasionally, an ordered item might not be available due to circumstances beyond our control. If that happens, we will email you with recommendations for similar products.

Generally, most orders received by 1:00 pm (EST) are ready to ship the same day. Orders received after that time ship the next day. We reserve the right to choose the carrier that offers the shortest shipping times, lowest cost, and best service (USPS, UPS, and FedEx). Hours of operation:

Monday through Friday, 9:00 AM to 5:00 PM ET

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan – all within seconds.

You don’t need a credit card to make a purchase. Affirm lends to Afterall Cremation directly on your behalf.

You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

Affirm loan application process steps:

1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.

After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

Affirm does a “soft” credit check, which verifies the customer‘s identity but does not affect a customer’s credit score. Affirm‘s underwriting model does not use a hard credit check. There is no effect on a consumer‘s credit score when they apply for an Affirm loan.

Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.

Have more questions about Affirm? Please visit www.affirm.com/help/.