FAQ

You can find the General Price List for every funeral home on Afterall, but many other options and packages are available. Please find a location and call us to learn more about options.

Generally, basic cremation (without a memorial service) takes place within a week or less of passing and after all permits and authorizations have been received. However, questions about the cause of death and other issues can delay the process. You may call us about your specific concerns.

Once your loved one is in our care, we obtain the necessary permits and paperwork. We perform a respectful cremation onsite and notify you when you may pick up or have the ashes returned to you. We also have an in-depth article on the cremation process.

Yes, we have prepaid cremation plans. Get started by clicking Plan Ahead in the navigation, and a preplanning advisor can help you by phone or in person. Please find a location and call to learn more.

We offer several prepaid cremation plans, depending on the services you choose. You can start online by choosing Plan Ahead in the navigation, or find a location and call us to learn more.

For locations that offer pet cremation, we maintain completely separate retorts for humans and pets. Our cremation services are distinct, ensuring that human and pet cremations are conducted separately.

Some locations offer compassionate pet cremation. Please find a location and call us to learn more.

Every funeral home listed on Afterall provides a link to its General Price List. You can search by state or name. However, we pride ourselves on custom care, so please call to speak with a staff member.

If the family chose to create an obituary, you might find funeral service details there. Please search by name under the Obituaries in the navigation. You may also call for specific information about upcoming services.

Obituaries often contain information about a viewing or visitation. Please search by your loved one’s name under the “Obituaries” tab. You may also call us, and we’d be happy to help.

Yes, we serve families of all faiths with respectful and compassionate care that adheres to their specific beliefs. Please find a location and call us to learn more.

No. We are committed to the comfort and safety of families and their guests. We no longer require masks, but you are welcome to wear one if you wish.

Grave location information is not on Afterall. If they are in our care, we can help you locate their grave. Please find the cemetery and call us with their name and any other details you have, and we will help you find the exact location. 

Most cemeteries have separate sections for different faiths and for veterans. Please find the cemetery and call us; we will gladly discuss these options with you.

Each cemetery follows a regular maintenance schedule to keep the grounds beautiful and serene. To ensure your flowers remain in place for as long as possible, we recommend calling ahead before placing them to check the next scheduled clean-up date.

The cost of a burial plot varies depending on the location within the cemetery and the type of plot selected. Please find a cemetery and call us for more information.

Headstones vary in price, depending on the style, size, and material you choose. Please find a location and call for more information about all the available options.

You may place flowers or a wreath on your loved one’s headstone. However, there are some restrictions that vary by cemetery to ensure the maintenance and safety of the cemetery and surrounding areas. Please call us for additional guidance.

You can contact the county agency (usually the health department) that issues them, or we are happy to order short or long-form death certificates on your behalf.

If you need to correct any information on a death certificate, contact the county health department or issuing agency. You may also call us and we will assist you in making the necessary amendments through the appropriate channels.

We cannot get death certificates faster than the county issues them, which might take several weeks or longer. If we ordered death certificates on your behalf, we will call you as soon as they arrive.

Yes, we offer prepaid funeral services, which allow you to plan and pay for your arrangements in advance. Click the Plan Ahead link in the main navigation or find a location and call us for more details on how to set up a plan.

We offer several payment options, including cash, credit card, installment plans, and Affirm. Please find a location and call us to discuss the best choice for your situation.

Many prepaid plans are transferable, but it can depend on the funeral home or insurance company your current plan is with. We offer preplanning, imminent, and immediate funeral arrangements. Please select the Plan Ahead navigation link or call us to learn more.

You can find the General Price List for every funeral home on Afterall, but many other options and packages are available. Please find a location and call us to learn more about options.

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan – all within seconds.

You don’t need a credit card to make a purchase. Affirm lends to Afterall Cremation directly on your behalf.

You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

Affirm loan application process steps:

1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.

After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

Affirm does a “soft” credit check, which verifies the customer‘s identity but does not affect a customer’s credit score. Affirm‘s underwriting model does not use a hard credit check. There is no effect on a consumer‘s credit score when they apply for an Affirm loan.

Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.

Have more questions about Affirm? Please visit www.affirm.com/help/.

There are a few things to consider when choosing an urn. First, think about how and where the urn is used – for below-ground burial, in an above-ground columbarium niche, or kept at home. We also offer scattering tubes to spread ashes at sea or on land. Size is another consideration – most of our urns will hold the cremation ashes of a 200-pound adult. Finally, consider which design, style, or theme best reflects your loved one’s life, beliefs, faith, and interests.

Affirm is a third-party lender for purchases $50 or greater. You pay zero interest in four monthly installments. Affirm is a popular option because there is no minimum credit score or hidden fees. To pay for memorial store items with Affirm, click the Affirm link at checkout.

Urns should generally be kept in a dry, cool place and not exposed to direct sunlight or extreme temperatures. Special cleaning or care instructions may be based on the material the urn is made from, such as ceramic, metal, varnished wood, or porcelain.

Remove cremation jewelry before sleeping, showering, or swimming to ensure the integrity of your loved one’s sealed ashes within your cremation necklace. Follow the manufacturer’s guidelines when caring for the specific material your necklace is made from.

The TSA allows you to bring cremated remains onto the plane in your carry-on or checked luggage for domestic travel. To avoid complications or delays, carry a copy of the death certificate and the Disposition Permit. For overseas flights, check with the destination country’s customs agency for specific regulations.

Each memorial item comes with a funnel and filling stick. You may use a plastic spoon or a funnel to scoop a small amount of ashes at a time. Gently guide the ashes through the neck of the funnel into the urn. Repeat until the urn is full. If you prefer not to transfer the ashes, please email [email protected]. We will refer you to a nearby funeral home or crematory that can assist you.

Filling cremation jewelry is similar to transferring ashes into an urn but on a smaller scale. Follow the instructions included with your jewelry. If you prefer not to transfer the ashes, please email [email protected]. We will refer you to a nearby funeral home or crematory that can assist you.

We do our best to ensure that your order arrives complete and undamaged. If your order is damaged or incomplete, please email us within five days of receipt to [email protected]. We will ask you to take photos of the damaged urn and will replace it at no cost.

Due to the sensitive and personalized nature of our cremation urns, keepsakes, and jewelry, we have a no-return, refund, or exchange policy. If you receive a damaged item, we will issue a store credit that you may use on a duplicate or replacement item. We do not offer refunds for damaged items.

You cannot cancel or modify an order after it is processed. Occasionally, an ordered item might not be available due to circumstances beyond our control. If that happens, we will email you with recommendations for similar products.

Generally, most orders received by 1:00 pm (EST) are ready to ship the same day. Orders received after that time ship the next day. We reserve the right to choose the carrier that offers the shortest shipping times, lowest cost, and best service (USPS, UPS, and FedEx). Hours of operation:

Monday through Friday, 9:00 AM to 5:00 PM ET

Planting times and locations are entirely up to the US Forest Service - planting is generally done in the Spring or Fall.

All trees will be planted on public land in a national or state forest. American Forests conserves and restores North American forests throughout the United States and in parts of Canada and Mexico.

Unfortunately, not at this time. The species of trees planted by American Forests vary based on the area where the tree will be planted. In every case, the species will be one that was native to the region being replanted. For example, if an area of woodlands was destroyed by fire, native trees will be planted after the area has had time to heal from the fire.

The location of where the trees are planted is based on need.

You will receive a personalized e-certificate commemorating your memorial tree contribution.

Our staffed business hours are listed for each location, which vary. Every location is available through our 24/7 answering service. 

We are best able to serve you from one of our many locations. If you are already working with one of our funeral homes, please call them directly. Otherwise, you can find a location and call us for help.

The cemetery is open for visitors daily from dawn until dusk. If you have questions about holidays or special events, please call our office during posted business hours.

If the family or next of kin created an obituary, you can use the search function under the Obituaries section of Afterall. Enter their name. The filter option narrows the search to a specific location or state.

Select Obituaries from the navigation, then select “Create a Free Obituary.” Follow the prompts. If you need assistance, call the location you are working with for your loved one's arrangement.

While we cannot promise forever, Afterall obituaries are intended to be free and online indefinitely.

You must be a designated "keeper" to modify an obituary on Afterall. Log into your account. Select the obituary, edit, save, and exit. Follow the same process for deleting an obituary.

We want to create a meaningful memorial that reflects your loved one’s unique personality. Please call or visit a location to discuss your requests with a staff member.

We have a wide assortment of urns on display at our location and also have catalogs with even more options than we have in stock. You can also visit the Memorial Store here on Afterall. 

We have a vast selection of memorial jewelry and keepsakes at our location, through catalogs, as well as here in the Afterall Memorial Store. Most jewelry and keepsakes can be personalized.